This policy describes how KC Sewer Repair handles information collected through kcsewerrepair.com and our customer communications.
Information we collect
When you request an estimate or contact us, we collect the information you provide, such as your name, telephone number, email address, property address or city, requested service, and message. If you choose to receive texts, this also includes your mobile number, messaging preferences, consent, and messages exchanged with us.
Our contact form uses an essential session cookie and technical security information to validate submissions and limit spam. These controls include request identifiers, submission status, and protected identifiers derived from an IP address or email address. Our website hosting provider may also process technical information, such as IP addresses, browser details, and access logs, to operate and secure the website.
How we use information
We use information to respond to inquiries, prepare estimates, arrange service, provide customer support, send communications you request or consent to receive, and protect our website against misuse. Providing a phone number or submitting an inquiry does not, by itself, enroll you in promotional text messages.
Service providers and disclosure
Website inquiries are delivered to our business email account through our hosting and email services. We use Grasshopper and telecommunications providers for telephone and text communications. These services process the information needed to provide those functions. We may disclose information when legally required.
We do not sell or share customer personal information, including mobile numbers, with third parties or affiliates for marketing or promotional purposes. SMS opt-in information and consent are specific to KC Sewer Repair and are not sold, transferred to another sender, or shared for another company's use.
Retention and security
Website inquiries are received in our business email account; the website does not maintain a separate archive of inquiry contents. Temporary form-security and spam-prevention records are maintained separately. Email and messaging records may remain in the services used to communicate with you. No internet transmission or storage system can be guaranteed completely secure. Please do not include passwords, payment-card details, or other sensitive information in the contact form or text messages.
Website analytics
We use Google Analytics to understand how visitors use our website and improve it. Google Analytics uses cookies and similar technologies to collect information about website interactions, devices, browsers, and approximate location. This information is processed by Google to provide analytics reports. We do not intentionally send names, email addresses, phone numbers, or contact-form message contents to Google Analytics. Learn more in Google’s Privacy Policy.
Your choices and questions
You can contact us to ask about our handling of your information or request a correction or deletion. Some information may need to be retained for legal obligations, security, or records of your communication choices. To stop text messages, reply STOP. You may also contact us using the details below.
SMS terms
If you choose to receive texts from KC Sewer Repair, messages may concern your inquiry, requested estimate, appointments, or service updates. Message frequency varies with your requests and service needs. Message and data rates may apply. Texting consent is optional and is not a condition of purchasing services. You can reply STOP to end text messages or HELP for assistance. You can also call (816) 408-0888 or email contact@kcsewerrepair.com for help. Carriers are not responsible for delayed or undelivered messages.
Changes and contact
We may update this policy by posting a revised version on this page with a new effective date.
KC Sewer Repair
Website: https://kcsewerrepair.com
Email: contact@kcsewerrepair.com
Phone: (816) 408-0888